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Cookies Policy

Fittleworth Cookies

Protecting our customers is at the heart of everything we do at Fittleworth, and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective, so we’d like to explain more about how and why we use them.

Cookies make our website work better

Cookies are small files that all websites place on the hard drives of their users’ computers to help make future visits easier and more relevant to the user. Cookies may also be placed on your computer by emails.

What do cookies do?

Some cookies are essential for websites to work. Others can provide useful information to companies which enables them to help you use the website more efficiently. For example, they save you time by ‘remembering’ the details you have entered in forms so you don’t have to re-enter your details each time you visit.

How does Fittleworth use cookies?

Our cookies make sure you receive the most relevant information from Fittleworth. For us, cookies help us to analyse how our customers interact with our sites so we can make improvements. The cookies we use do not store your personally identifiable information, nor can they harm your computer. We want our website to be informative, personal and as user friendly as possible – and cookies help us to achieve that goal.

We use two types of cookies on our websites:

  • Session cookies that are deleted after each visit
  • Persistent cookies that remain in place across multiple visits to our sites

Information we collect:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
  • Information that you provide by filling in forms on our website, such as when you register for information or place an order.
  • Information provided to us when you communicate with us for any reason.

Our cookies and what they do for you:

Some of these cookies are essential and some are non-essential.

Essential cookies

Without these cookies, our website wouldn’t work properly. They help you move around the secure areas of the website and use specific functions of the website, like placing an order.

What they do:

Remember past activity, such as orders you have placed. Without these cookies, this information would be lost every time you select a new page of the website or end your visit.

These are our essential cookies:

Cookie fittleworth.net Name Description Expiration
Cookie Information fittleworth.net seen_cookie _message Set to ‘yes’ when the ‘Our cookies’ button is clicked. Indicates that a site visitor has seen the message. 365 days
Session Cookie Session Cookie ordering.fittleworth.net ASPSESSIONID XXXXXXXX Where the value XXXXXXXXXX is assigned individually Creates a session ID when working in the ordering section of the website. This allows information such as logins and shopping cart information to be remembered while you are placing an order. At end of session

We’ll always keep this list as up-to-date as possible.

Cookies for website info

These cookies collect anonymous information about how our visitors use our website, for example, they tell us which of our pages are the most popular. We use this aggregated information to improve our website – individual users are never identified via this information.

What they do:

Give us an overall picture of how our visitors navigate our website by telling us things like the number of visitors to each page and what visitors do on these pages, for example which links they click on.

These are our cookies for website info:

Cookie Domain Name Description Expiration
Google Analytics fittleworth.net _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how our visitors use our website. We use the information to compile reports which help us to improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, how visitors have landed on the site and the pages they visit. Full details of the cookies that Google Analytics uses can be found in Cookies & Google Analytics, provided in documentation for Google’s Analytics tracking code. You can also read Google’s Privacy Policy for Google Analytics 2 years
30 minutes
At end of session
6 months

Cookies that save your settings

When you fill in a form with your name or other details, these cookies remember that information, so you don’t have to type it in each time you come back.

What they do:

They show you when you are logged in to the website.

We do not currently use these types of cookies.

Third Party Cookies

Third party cookies are used by third parties that provide functionality or services on our website, for example video clips or interactive maps.

What they do:

They enable that third party to recognise your computer when you visit our website and also when you visit certain other websites.

These are our cookies that come from third parties:

Cookie Domain Name Description Expiration
YouTube youtube.com use_hitbox
VISITOR_ INFO1_LIVE
PREF
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but this mode prevents YouTube will from storing personally identifiable cookie information on playbacks of embedded videos. If the website visitor selects to view the video on YouTube, then additional cookies will be loaded. To find out more please visit YouTube’s embedding videos information page and http://www.youtube.com/t/privacy At end of session
240 days

10 years
Google Maps google.co.uk NID
PREF
SNID
Khcookie
testcookie
We use Google Maps on our Care Centre Location page to provide detailed information on how to locate our Care Centres. NID and PREF are only loaded when a visitor views the Care Centre Locations page. The other cookies are loaded if the visitor chooses to get directions. We use Google’s interactive maps because we believe they provide a helpful way for our visitors to identify how best to travel to us. We use the Google Maps tools on the basis that Google adheres to its privacy policy and its terms of service for Google Maps. 6 months
2 years
6 months
At end of session
At end of session

Prohibiting the Collection of Cookies

You can block cookies from any website through your browser settings. If you would like to prevent Fittleworth from collecting cookies when you visit our website, please update the privacy settings in your browser.

For more information about how to disable cookies in your browser please visit the All About Cookies website.

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies.

Contacting us about our Cookies Policy

We welcome any queries, comments or requests you may have regarding our Cookies Policy. Please do not hesitate to contact us on 01903 731 244 or email caring@fittleworth.com.

Find out more

You can find more information about cookies at www.allaboutcookies.org including details of how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.