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Current Vacancies

A list of our current vacancies. To find out more about the vacancy, please click the job title.

Vacancy Location Closing Date
HR Advisor Littlehampton August 31, 2018

Job Description

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

Currently recruiting for a HR Advisor to join our Littlehampton based team. Reporting to the HR Manager, the successful applicant will deliver a proactive and flexible HR service by providing relevant and appropriate HR support to Departments and Managers. With driving best practice and ensuring compliance with all company procedures / policies, employment legislation and alignment with the Companies culture and values. National travel as when required.

Responsibilities:

  • Demonstrate and promote the Fittleworth Way Values within the business at all times
  • To provide guidance and advice to managers within the business on Employment Law, and to promote best practice in terms of people management; providing objective advice and support on employee relations issues (taking part in formal disciplinary, capability and grievance meetings as required)
  • To run and analyse regular statistical reports from HR system (e.g. sickness, turnover) taking the necessary actions and working with the managers to resolve any issues highlighted and improve trends.
  • Ensure critical annual and monthly cycle HR processes are executed to time eg Payroll deadlines and Performance Management plans etc.
  • Coordinate and deliver staff training and promote the Fittleworth Training Academy
  • Recruitment and developing cost-effective recruitment strategies
  • To issue contracts of employment and carry out inductions for new employees
  • Conduct compliance checks by referencing and completing DBS checks
  • To action any changes to personal details, employment details accurately (e.g. pay changes, transfers, leavers) producing appropriate correspondence and liaising with payroll as required.
  • Support HR team in the delivery of HR elements of organisational and cultural change activities such as restructures or relocations.
  • Manage and monitor the maternity and paternity process and all associated administration

Requirements:

At least completed CPP or ideally working towards CIPD qualification, and experience of working in a busy HR Department and working knowledge of HR Systems.

  • Self-motivated with the ability to take ownership to work autonomously and use their initiative
  • Personal integrity and professionalism
  • Ability to use initiative and perform under pressure

To apply for the position please email a copy of your CV to us. Any personal information you share with us will be treated in line with our company Privacy Notice available via legal notices on our website.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Job Type: Full-time

Salary: £28,770.00/year

6 Month FTC Finance Administrator Littlehampton August 31, 2018

Job Description

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. We pride ourselves on offering a personalised, discreet, and reliable home delivery service tailored to meet all of our customer requirements.

First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

We are currently looking for a Finance Administrator to join our team at Littlehampton for a period of 6 months.

Job Purpose

Reporting into the Accounts Payable Supervisor the Finance Administrator will work as part of the Finance team, supporting and assisting in a broad range of activities including but not limited to:

  • Payroll / Expenses Administration
  • Fleet Administration / Accounting
  • Bank and Cash management
  • Accounts payable / receivable.

Main Responsibilities:

Payroll Administration

  • Collating and inputting variable payment information into the system including; starters and leavers, overtime payments, allowances, deductions, bonuses, pay increases.
  • Administer staff benefits which include but are not limited to pensions, private healthcare, company cars, childcare vouchers scheme, ride to work scheme

Expenses

  • Support of expenses process, requesting new credit cards and supporting employees with queries

Fleet Administration

  • Support with the organisation of Hire Cars
  • Support the setup and maintenance of fleet data

Bank and Cash Management

  • Day to day management of cash and banking, inclusive of posting transactions.

Skills / Experience:

  • Strong computer literacy with a good working knowledge of MS Word, Excel, PowerPoint and Outlook.
  • Logical and analytical thinker with strong numerical skills
  • Excellent communication and interpersonal skills

To apply for the position please email a copy of your CV to us. Any personal information you share with us will be treated in line with our company Privacy Notice available via legal notices on our website.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Job Type: Full-time

Salary: £18,000.00 to £20,000.00 /year

Morning Part Time Centre Operative Glasgow August 31, 2018

Job Description

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. We pride ourselves on offering a personalised, discreet, and reliable home delivery service tailored to meet all of our customer requirements.

First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

You will be responsible for contributing to the smooth and effective running of the Glasgow Care Centre dispensing including the samples and marketing function, by processing and customising client orders.

This role is working mornings 9am-1pm.

Main duties will include:

Processing Orders:

  • Picking, customising, checking, packing, and dispatching orders
  • Assembly of sample packages
  • Templating pouches to customer requirements
  • Hand cutting pouches/flanges

Stock, Ordering and Goods inwards:

  • Ordering stock items as and when required.
  • Quality checking delivery notes and orders against goods inwards.
  • Receiving and unpacking deliveries / stocking shelves
  • Stock replenishment.
  • Ensuring inventory accuracy by carrying out regular cycle counts / stock checks

Communication / Client Service:

  • Liaising with internal departments such as customer services the purchasing, and marketing teams to ensure orders are dispatched correctly and on time.
  • Liaising with third party couriers and in house drivers to ensure the timely and efficient delivery of orders.

Candidate profile

  • Warehouse / Retail experience preferable, not compulsory
  • Computer literate
  • High level of attention to detail
  • Excellent communication and organisation skills
  • Ability to work well under pressure against strict timelines
  • The ability to work well independently and under own initiatives
  • A proactive and motivated team player with a can do attitude
  • Keen to go the extra mile for the benefit of clients and the Company.

What we can offer you:

  • A Competitive salary with an annual pay review.
  • Competitive company Pension scheme (full scheme employee contributes 3% annual salary & company contributes 8.5%)
  • Private Healthcare scheme.
  • Life Insurance Cover (up to x10 annual salary)
  • 25 days holiday plus statutory bank holidays
  • Enrolment onto the company’s bespoke Fittleworth Academy.
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
  • Ride to Work Scheme / Childcare vouchers.

To apply for the position please email a copy of your CV to us. Any personal information you share with us will be treated in line with our company Privacy Notice available via legal notices on our website.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Job Type: Part Time

Salary: £8,079.00 /year

 

Care Centre Operative Tilford August 31, 2018

Job Description

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. We pride ourselves on offering a personalised, discreet, and reliable home delivery service tailored to meet all of our customer requirements.

First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

We are looking for a full time Centre Operative to join our team at Farnham, working 9.00am to 5.00pm, Monday to Friday. Responsible for contributing to the smooth and effective running of the Farnham Care Centre by processing and customising client orders.

Main duties will include:

  • Processing Orders:
  • Picking, customising, checking, packing, and dispatching orders.
  • Assembly of sample packages.
  • Templating pouches to customer requirements
  • Hand cutting pouches/flanges

Stock, Ordering and Goods inwards:

  • Ordering stock items as and when required.
  • Quality checking delivery notes and orders against goods inwards.
  • Receiving and unpacking deliveries / stocking shelves
  • Stock replenishment.
  • Ensuring inventory accuracy by carrying out regular cycle counts / stock checks

Communication / Client Service:

  • Liaising with internal departments such as customer services the purchasing, and marketing teams to ensure orders are dispatched correctly and on time.
  • Liaising with third party couriers and in house drivers to ensure the timely and efficient delivery of orders.

Candidate profile

  • Warehouse / Retail experience preferable, not compulsory
  • Computer literate
  • High level of attention to detail
  • Excellent communication and organisation skills
  • Ability to work well under pressure against strict timelines

· The ability to work well independently and under own initiatives

  • A proactive and motivated team player with a can do attitude
  • Keen to go the extra mile for the benefit of clients and the Company.

What we can offer you:

  • A Competitive salary with an annual pay review.
  • Competitive company Pension scheme (full scheme employee contributes 3% annual salary & company contributes 8.5%)
  • Private Healthcare scheme.
  • Life Insurance Cover (up to x10 annual salary)
  • 25 days holiday plus statutory bank holidays
  • Enrolment onto the company’s bespoke Fittleworth Academy.
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
  • Ride to Work Scheme / Childcare vouchers.

To apply for the position please email a copy of your CV to us. Any personal information you share with us will be treated in line with our company Privacy Notice available via legal notices on our website.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Job Type: Full-time

Salary: £16,158.00 /year

Department Supervisor Littlehampton August 31, 2018

Job Description

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. We pride ourselves on offering a personalised, discreet, and reliable home delivery service tailored to meet all of our customer requirements.

First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

The purpose of this role is to provide a first class sample and marketing service to our clients and healthcare professionals. Working in a busy dispatch environment sending over 150 shipments a day, the supervisor will analyse daily workload and allocate tasks within the team taking responsibility for completion of daily workload and housekeeping to company SOP standard.

Responsbilities:

Supervisor Duties:

  • Daily allocation of tasks to PBU Sample Team
  • Assist in the training and development of staff
  • Support the Care Centre Manager with staffing issues (such as disciplinaries, grievances, and capabilities)
  • Provide feedback to the Care Centre Manager on performance of Brand Samples Team
  • Support the Care Centre Manager with recruitment activities

Processing Client Orders:

  • Pick, check, pack, and dispatch orders
  • Template pouches and products to client requirements
  • Hand Cutting pouches / flanges
  • Assemble various samples home packs as required

Stock, Ordering and Goods inwards:

  • Utilise SAP for stock processing and ordering
  • Raise samples purchase orders on a daily basis
  • Ordering of packing materials and office supplies as required
  • Receive and unpack deliveries
  • Restock/replenish stock holding
  • Complete cycle counts as required

Requirements:

It is essential you have a working knowledge of WMS, and SAP experience is desirable. Warehouse experience is preferable, as is People Management experience and Supply Chain Experience. A high level of attention to detail is required, as well as working under your own initiative.

To apply for the position please email a copy of your CV to us. Any personal information you share with us will be treated in line with our company Privacy Notice available via legal notices on our website.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

A list of our current vacancies. To find out more about the vacancy, please click the job title.

Vacancy Location Closing Date
Fixed Term Centre Operative Chester August 10, 2018

Job Description

An exciting opportunity has arisen for a motivated team player to join our Chester Care Centre as a Part Time Centre Operative, working 12.00pm to 5.00pm for a period of 12 months to cover maternity leave. We are ideally looking for someone immediately available and ready to join a great team!

Job Purpose:

  • To contribute towards the smooth and effective running of the Centre
  • To fulfil and customise customer’s orders in a timely and accurate manner
  • Contribute towards and achieve Care Centre Key Performance Indicators

Main Areas of Responsibility:

Processing Client Orders:

  • Picking, Checking, Packing, and Dispatching Client orders
  • Customising client orders as required

Stock, Ordering and Goods In:

  • Ordering out of stock items for delivery
  • Receiving and unpacking deliveries
  • Restocking shelves
  • Checking delivery notes and orders against goods inwards
  • Completing quarterly stock checks

Other :

  • Day to day housekeeping
  • Communication into the Customer Service Department
  • Ordering of packing materials
  • Overtime as requested

Experience:

  • Warehouse Experience preferable, not compulsory
  • High level of attention to detail
  • Excellent communication and organisation skills
  • Ability to work well under pressure against strict timelines
  • A proactive team player, with the ability to work well independently under own initiative
Care Centre Operative Barnsley August 10, 2018

Job Description

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. We pride ourselves on offering a personalised, discreet, and reliable home delivery service tailored to meet all of our customer requirements.

First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

Responsible for contributing to the smooth and effective running of the Glasgow Care Centre dispensing including the samples and marketing function, by processing and customising client orders.

Main duties will include:

  • Processing Orders:
  • Picking, customising, checking, packing, and dispatching orders.
  • Assembly of sample packages.
  • Templating pouches to customer requirements
  • Hand cutting pouches/flanges

Stock, Ordering and Goods inwards:

  • Ordering stock items as and when required.
  • Quality checking delivery notes and orders against goods inwards.
  • Receiving and unpacking deliveries / stocking shelves
  • Stock replenishment.
  • Ensuring inventory accuracy by carrying out regular cycle counts / stock checks

Communication / Client Service:

  • Liaising with internal departments such as customer services the purchasing, and marketing teams to ensure orders are dispatched correctly and on time.
  • Liaising with third party couriers and in house drivers to ensure the timely and efficient delivery of orders.

Candidate profile

  • Warehouse / Retail experience preferable, not compulsory
  • Computer literate
  • High level of attention to detail
  • Excellent communication and organisation skills
  • Ability to work well under pressure against strict timelines

· The ability to work well independently and under own initiatives

  • A proactive and motivated team player with a can do attitude
  • Keen to go the extra mile for the benefit of clients and the Company.

What we can offer you:

  • A Competitive salary with an annual pay review.
  • Competitive company Pension scheme (full scheme employee contributes 3% annual salary & company contributes 8.5%)
  • Private Healthcare scheme.
  • Life Insurance Cover (up to x10 annual salary)
  • 25 days holiday plus statutory bank holidays
  • Enrolment onto the company’s bespoke Fittleworth Academy.
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
  • Ride to Work Scheme / Childcare vouchers.

To apply for the position please email a copy of your CV to us. Any personal information you share with us will be treated in line with our company Privacy Notice available via legal notices on our website.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Client Engagement Advisor Littlehampton August 31, 2018

Job Description

We are looking for a self-motivated, dynamic and driven professional to join our new Client Engagement team, based out of our new state of the art head office in Littlehampton, West Sussex. With an award-winning culture for going the extra mile, we are seeking a service – driven and commercially focused individual looking to make a difference.
About You:
• Proven sales record and strong customer service skills
• Experience working in a busy call centre environment (desirable)
• A strong influencer with first class communication skills
• Strong customer service skills with a passion for helping others and exceed customer expectations
• Excellent telephone manner with strong communication and interpersonal skills
• Self-motivated and target driven, with excellent planning and organizational skills
• Ability to manage and prioritise heavy workload
• Ability to advise, persuade, and influence clients to retain their business
• A positive, confident, and determined approach
• Dynamic, enthusiastic, self-motivated, resilient, and target driven

About this Opportunity:
Key Responsibilities include;
• Proactively manage and deliver outbound client calls, identifying client needs, to make clients aware of the wide range of Fittleworth services
• To perform a range of outbound calls to clients including: new client welcome calls, Client satisfaction calls, client win back calls, prospective client calls, and sample follow up calls
• Create, maintain and update database of potential clients with complete information
• Retain existing clients while proactively securing new clients
• Record outbound call history and client response in detail, ensure timely client follow-up in line with agreed timeframes
• Display excellent knowledge of Fittleworth’ s services
• Advocate the Company’s Clinical Respect promise to deliver excellence in patient care while helping achieve best value in prescribing
• Adapt to use a range of techniques to handle objections and retain / win clients whilst providing excellent service
• Achieve individual and team key performance indicators (KPIs)
• Deliver a best in class client experience, by listening and meeting the needs of our customers in order to grow and retain our customer loyalty
• Monitor client satisfaction levels and provide feedback to appropriate team members to further improve the standard of service provided
• To listen and take on board client feedback and provide appropriate resolutions to the benefit of both the client and Company
• Take full ownership for any client queries and resolve in a timely manner
• Maintain the accuracy and quality of client records in line with General Data Protection Regulations (GDPR)
• Assist and support sales, marketing or other departments in handling client requests, campaigns
• Enrol new clients onto the Fittleworth system
• Log complaints as received and escalate as required in line with agreed processes
What we can offer you:
• A Competitive salary with an annual pay review.
• Access to online Training material via the company’s in house training portal
• Competitive company Pension and Private Healthcare schemes.
• Life Insurance Cover.
• 25 days holiday plus statutory bank holidays.
• Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
• Ride to work scheme.
• A caring “award winning” culture.

Part Time Clinical Nurse Specialist Nottinghamshire / Derbyshire

Job Description

About us:

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. We pride ourselves on offering a personalised, discreet, and reliable home delivery service tailored to meet all of our customer requirements.

First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

Clinical Respect – Our Values – is our health provider promise to deliver excellence in patient care while helping achieve best value in prescribing.

About You:

  • NMC Registered Nurse with active PIN.
  • Experience with intermittent self-catheterisation, Continence assessments and rectal irrigation desirable but not essential.
  • Commercially astute and business focused with an ability to identify and secure new business opportunities.
  • Excellent interpersonal and communication skills
  • A Warm, caring and approachable individual with the ability to actively listen to people
  • Valid UK Driving Licence with flexibility for regular travel.

About this Opportunity:

An exciting opportunity has arisen for a caring and commercially astute nurse to take on the role of Clinical Nurse Specialist within our national nursing team. Reporting into the Nurse Team Leader, the successful candidate will be responsible for delivering a high standard of community based patient care throughout the Nottingham / Derbyshire area. They will be responsible for building relationships and networking in order to identify and secure new business opportunities.

  • To deliver a high standard of patient care in line with company standards and CQC
  • Ensure all patient care is delivered in a safe and effective manner
  • Act as the patient advocate linking in with local PET/pals team for additional patient support
  • Actively pursue and influence new client referrals from local health care professionals and NHS departments
  • Provide clinical care and education for patients/carers
  • To effectively manage the day to day care of patient caseload
  • To register new patients to the Fittleworth service requesting clinically appropriate products
  • Provide patients with information and details surrounding the benefits of using the Electronic Prescriptions Service
  • To document and accurately record details of clinical consultations using the designated clinical management system (EMIS)

 

What we can offer you:

  • A Competitive salary with an annual pay review.
  • Company car.
  • A quarterly performance related sales bonus.
  • Competitive company Pension and Private Healthcare schemes.
  • Life Insurance Cover.
  • 25 days holiday plus statutory bank holidays.
  • Enrolment onto the company’s bespoke Fittleworth Sales Training Academy.
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
  • Ride to work scheme.
  • A caring “award winning” culture.

To apply for this position email a copy of your CV to Hannah.mitchell@fittleworth.com

Care Centre Operative Glasgow August 10, 2018

Job Description

Responsible for contributing to the smooth and effective running of the Glasgow Care Centre dispensing including the samples and marketing function, by processing and customising client orders.

Main duties will include:

  • Processing Orders:
  • Picking, customising, checking, packing, and dispatching orders.
  • Assembly of sample packages.
  • Templating pouches to customer requirements
  • Hand cutting pouches/flanges

Stock, Ordering and Goods inwards:

  • Ordering stock items as and when required.
  • Quality checking delivery notes and orders against goods inwards.
  • Receiving and unpacking deliveries / stocking shelves
  • Stock replenishment.
  • Ensuring inventory accuracy by carrying out regular cycle counts / stock checks

Communication / Client Service:

  • Liaising with internal departments such as customer services the purchasing, and marketing teams to ensure orders are dispatched correctly and on time.
  • Liaising with third party couriers and in house drivers to ensure the timely and efficient delivery of orders.

Candidate profile

  • Warehouse / Retail experience preferable, not compulsory
  • Computer literate
  • High level of attention to detail
  • Excellent communication and organisation skills
  • Ability to work well under pressure against strict timelines

· The ability to work well independently and under own initiatives

  • A proactive and motivated team player with a can do attitude
  • Keen to go the extra mile for the benefit of clients and the Company.

What we can offer you:

  • A Competitive salary with an annual pay review.
  • Competitive company Pension scheme (full scheme employee contributes 3% annual salary & company contributes 8.5%)
  • Private Healthcare scheme.
  • Life Insurance Cover (up to x10 annual salary)
  • 25 days holiday plus statutory bank holidays
  • Enrolment onto the company’s bespoke Fittleworth Academy.
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
  • Ride to Work Scheme / Childcare vouchers.

To apply for the position please email a copy of your CV to us. Any personal information you share with us will be treated in line with our company Privacy Notice available via legal notices on our website.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Care Centre Manager Edinburgh August 10, 2018

Job Description

We are looking for a motivated and service driven individual to join and lead our small team at our Edinburgh Centre. The successful candidate will be responsible for the overall management of the centre in line with Standard Operating Procedures and pre-agreed KPI’s, will take people management responsibility for the centre team, ensuring the effective fulfilment of client orders, general house-keeping and stock management.

About you:

  • Experience working within a distribution / dispensing environment
  • Computer literacy with a good working knowledge of MS Word, Outlook, and Excel
  • People Management experience
  • Supply Chain experience (desirable)
  • Ability to analyse performance report / KPI’s (key performance indicators)

Main Duties will include:

  • Picking, packing, and checking client orders for dispatch
  • Customising client orders, by hand cutting pouches to specific measurements
  • Maintaining service standards in line with Company policy and pre-agreed KPI’s
  • Communication with the business, especially with Customer Services and Planning departments
  • Management of Centre and Cutting staff
  • Stock Checks
  • Recruitment of staff in conjunction with HR and Regional Manager
  • Leading HR procedures in line with company policy / guidelines
  • Attendance at Company meetings
  • Care Centre analysis as requested by your manager

What we can offer you:

  • 25 days holiday plus statutory bank holidays (pro-rated)
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
  • Ride to work scheme / childcare vouchers.
  • A caring “award winning” culture.

This is a great opportunity to join our committed team.

To apply for this position please apply online today.

Care Centre Manager Worthing

Job Description

We are looking for a motivated and service driven individual to join and lead our small team at our Worthing Centre, compromising of two centre operatives and one by-hand delivery driver. The successful candidate will be responsible for the overall management of the centre in line with Standard Operating Procedures and pre-agreed KPI’s, will take people management responsibility for the centre team, ensuring the effective fulfilment of client orders, general house-keeping and stock management.

About you:

  • Experience working within a distribution / dispensing environment
  • Computer literacy with a good working knowledge of MS Word, Outlook, and Excel
  • People Management experience
  • Supply Chain experience (desirable)
  • Ability to analyse performance report / KPI’s (key performance indicators)

Main Duties will include:

  • Picking, packing, and checking client orders for dispatch
  • Customising client orders, by hand cutting pouches to specific measurements
  • Maintaining service standards in line with Company policy and pre-agreed KPI’s
  • Communication with the business, especially with Customer Services and Planning departments
  • Management of Centre and Cutting staff
  • Stock Checks
  • Recruitment of staff in conjunction with HR and Regional Manager
  • Leading HR procedures in line with company policy / guidelines
  • Attendance at Company meetings
  • Care Centre analysis as requested by your manager

What we can offer you:

  • 25 days holiday plus statutory bank holidays (pro-rated)
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
  • Ride to work scheme.
  • A caring “award winning” culture.

This is a great opportunity to join our committed team.

To apply for this position please apply online today.

Customer Service Advisor Littlehampton August 31, 2018

Job Description

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. We pride ourselves on offering a personalised, discreet, and reliable home delivery service tailored to meet all of our customer requirements.

First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

About this Opportunity:

An exciting opportunity has arisen for a Customer Service Advisor to take on the role within our Customer Service team. Reporting into the Customer Service team leader, the successful candidate will be responsible for providing a high level of customer service to clients, nurses, and medical professionals in the day-to-day management of customer orders and the processing of prescriptions.

Key Responsibilities include

  • Manage inbound and outbound calls and e-mails for clients, nurses, and GPs / prescribers.
  • Sort and process incoming prescription and create client orders.
  • Place outbound calls to surgeries for outstanding scripts.
  • Enrolment of new clients
  • Process sample orders
  • Enter new GPs into system and manage GP/client associations.
  • Update client cutting templates as needed.
  • Track missing parcels as needed.
  • Manage returns / collections.
  • Log complaints as received.

What we can offer you:

  • A Competitive salary with an annual pay review.
  • Competitive company Pension scheme (full scheme employee contributes 3% annual salary & company contributes 8.5%)
  • Private Healthcare scheme.
  • Life Insurance Cover (up to x10 annual salary)
  • 25 days holiday plus statutory bank holidays
  • Enrolment onto the company’s bespoke Fittleworth Academy.
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme, etc).
  • Ride to Work Scheme.

To apply for the position please email a copy of your CV to recruitment@fittleworth.com.

Any personal information you share with us will be treated in line with our company Privacy Notice available via our website under our legal notices.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Prescription Coordinator Nottingham NDC August 31, 2018

Job Description

Fittleworth is one of the UK’s leading home dispensing companies, specialising in stoma, continence and wound care medical appliances. We pride ourselves on offering a personalised, discreet, and reliable home delivery service tailored to meet all of our customer requirements.

First founded in 1984 out of a small family garage, Fittleworth has enjoyed significant growth and success over the years and now boasts a network of 38 dispensing centres throughout the UK along with a National Distribution Centre in the Midlands.

An exciting opportunity has arisen for a permanent Prescription Coordinator to work as part of our Nottingham Appliance Management Service, based in Nottingham . The job holder will be responsible for providing a high level of customer service to clients, nurses, and medical professionals in the day-to-day management of patient’s prescription requests, processing and dispatching of prescriptions to the patients dispenser of choice.

Main Responsibilities

  • Manage inbound and outbound calls and e-mails from patients, and nurses.
  • Book home visit appointments for the Nursing team for patients unable to attend clinic appointments
  • Manage emergency prescriptions request working with patient dispenser of choice to ensure request are facilitated in a timely manner
  • Manage returns / collections for product investigations with manufacturers
  • Register new patients onto the services we provide

What we can offer you:

  • A Competitive salary with an annual pay review.
  • Competitive company Pension scheme (full scheme employee contributes 3% annual salary & company contributes 8.5%)
  • Private Healthcare scheme.
  • Life Insurance Cover (up to x10 annual salary)
  • 25 days holiday plus statutory bank holidays
  • Enrolment onto the company’s bespoke Fittleworth Academy.
  • Access to Employee Assistance benefits (Best Doctor’s, Employee Assistance Programme.
  • Ride to Work Scheme .

To apply for this position please apply online today.

Any personal information you share with us will be treated in line with our company Privacy Notice available via our website under our legal notices.

Fittleworth provides equal employment opportunities to all employees and applicants for employment without regards to race, religion / belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.